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(203) 748-9272
ASSOCIATED INSURANCE AGENCY
ASSOCIATEDINSURANCE AGENCY

Customer Service Center

Submit payments, report claims, and find immediate solutions.

Commercial Policy Services

Need an ACORD 25 Certificate of Insurance?

Request an official certificate with additional insured endorsements, waivers of subrogation, and specific contract requirements. Dispatched to holders via encrypted email or fax within 2–4 business hours.

Request Certificate

How Do I Pay Bills or Report Claims with Carrier Partners?

Associated Insurance Agency policyholders can access 24/7 billing and claims reporting directly through our authorized carrier partners listed below. For personalized claims advocacy, coverage questions, or dispute escalation, call our Danbury, Watertown, or Bridgeport offices during normal business hours.

As an independent agency, your coverage is underwritten by one of our partner carriers. You can pay bills or report claims 24/7 directly with them using the contacts below.

Insurance CarrierPhone SupportOnline Claims
Safeco1-800-332-3226Claims Center
Met Life1-800-845-6011Claims Center
The Hartford1-800-243-5860Claims Center
ProgressiveGeneral: 1-800-776-4737 Commercial: 1-888-240-9839Claims Center
ForemostSee Claims CenterClaims Center
TravelersPersonal: 1-800-252-4633 Business: See Claims CenterClaims Center
Victoria Insurance1-800-926-3168Claims Center
Guard Insurance1-888-639-2567Claim Report Form
Infinity1-800-334-1661Claims Center
K & K Insurance1-800-237-2917Claims Center
Utica First InsuranceCall Associated Insurance AgencyClaims Information

Filing a Claim?

Dealing with damage or an accident is stressful. Follow these standard guidelines to ensure your claims process runs smoothly.

Immediate Action Checklist

  1. Document the Damage: Take clear photographs or video footage of the damage to your property or vehicle before making any temporary repairs.
  2. Prevent Further Loss: Take reasonable temporary steps to protect your property from further damage (for example, putting a tarp over a roof hole or sealing a broken window). Keep receipts for any materials purchased.
  3. Contact Police if Applicable: In case of theft, vandalism, or auto accidents, ensure a police report is filed and request a copy of the report number.
  4. File Promptly: Reach out to AIA or your carrier directly to start the claim as soon as possible. Delays can complicate the inspection and payout.

Frequently Asked Questions

Quick answers to common questions about premiums, claims, and coverage.

An independent insurance agency represents multiple insurance carriers rather than a single captive company. Associated Insurance Agency shops policies across multiple top-rated carriers—including Travelers, The Hartford, Safeco, and Progressive—to deliver customized personal and commercial coverage at competitive rates, supported by dedicated local claims advocacy throughout Connecticut.
Under Connecticut law, first ensure passenger safety and dial 911 for emergency response. Exchange driver's licenses, registrations, and insurance information, photograph vehicular damage, and obtain the police accident report number. Promptly contact Associated Insurance Agency so our licensed agents can coordinate directly with the carrier on your behalf.
Connecticut homeowners insurance premiums adjust primarily due to building material and labor cost inflation, regional weather risk revaluations by the Connecticut Insurance Department, property claims history, and structural renovations. Associated Insurance Agency conducts annual coverage reviews to ensure dwelling replacement cost limits keep pace with current market reconstruction expenses.
Standard homeowners policies across Connecticut specifically exclude damage resulting from surface flooding, tidal surge, and sewer back-ups. Dedicated flood coverage must be secured separately through FEMA's National Flood Insurance Program (NFIP) or private market insurers. Associated Insurance Agency evaluates FEMA flood maps to arrange appropriate residential and commercial protection.